AS&K - White Papers

Human Capital Management & Competency Models

Organizations that manage their human capital more effectively perform more successfully and hold a competitive advantage over their competitors. A key element of human capital management is the development and use of competency models. AS&K's unique approach to the development of competency models ensures their extensive flexibility, integration into key business functions and facilitates management of the organization's human capital.

Human Capital Management (pdf)
By Paul Squires, PhD

Building A Performance Management Program (pdf)
By Paul Squires, PhD

High Performance Work Groups (pdf)
By Paul Squires, PhD

Training Delivery, Development & Evaluation

AS&K develops competency-based training programs based upon professional job analysis, yielding valid competency models. AS&K’s functional approach to program design is a key element that ensures the training improves job performance.

Competency-based learning (CBL) provides a powerful foundation for the construction of learning solutions through targeting crucial skills and practices that directly contribute to an organization's goals and business drivers. CBL recognizes human capital in the form of competency models and then builds training programs, individual development plans, performance management and measurement systems upon these competency models.

Improving Training Evaluation in Organizations (pdf)
By Paul Squires, PhD

Competency Based Learning (pdf)
By Paul Squires, PhD

Systems View of Training (pdf)
By Paul Squires, PhD

Training Magazine Article (pdf)
By Kristin Ellis, featuring Paul Squires

Tests & Certifications

AS&K’s approach to test development includes classical test theory and item response theory approaches to ensure tests are of the highest quality. AS&K develops tests that comport with legal and professional standards including the Uniform Guidelines on Employee Selection Procedures (UGES).

Item Bank Approach to Testing (pdf)
By Paul Squires, PhD

Making Fair and Accurate Tests (pdf)
By Paul Squires, PhD

Customer Service Excellence

AS&K assists organizations improve customer satisfaction measures by integrating business process management, technical requirements and statistical analysis. AS&K believes improved survey technology allows organizations to become more sophisticated in how they capture and analyze customer feedback.

Call Center Survey Report (pdf)
By Paul Squires, PhD

Skills-Based Routing (pdf)
By Paul Squires, PhD

Leadership Development

Leadership programs are based upon the organization’s leadership model or AS&K assists organizations to develop their leadership model. AS&K assists organizations to develop and administer succession planning systems including identifying future leaders, creating and delivering development programs, executive coaching and determining leader readiness for advancement.