AS&K led an initiative to revise a customer satisfaction survey used to establish key dashboard metrics for a global technology firm. AS&K created a bank of customers’ satisfaction questions, a sampling and administrative procedure, and key business reports. From the bank of question, a targeted subset is chosen that best matches the set of services purchased by the customer.
AS&K developed and administers an annual “culture” survey to all employees in a global chemical engineering firm. The survey assesses the employees’ opinions about the leadership, operational performance, product quality, and other critical organizational characteristics. AS&K analyzes the data, provides reports for all vice president organizations, and assists the vice presidents develop and implement action plans.
AS&K developed end-of-training multiple choice tests of sales representatives’ product and competitor knowledge for a global pharmaceutical company. The test results were analyzed by AS&K to evaluate their quality and demonstrate the relationship between learning mastery and job performance.
AS&K developed a comprehensive accounting and finance department competency model for a large retail clothing company. The competency model included financial analysis and reporting, tax, accounting, and auditing groups. The competency model was used to develop interview guides, provide career planning information for employees, and create job descriptions.