AS&K offers three services for your customer or employee surveys and assessments.
Customer Satisfaction and Loyalty | Organizational Leadership, Culture, & Employee Engagement | Learning & Development | Human Capital Acquisition & Retention |
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Are you asking the right questions? Are you getting the most out of your customer satisfaction surveys and customer data? | Are you getting all of the business intelligence you can out of your investment in leadership and organizational surveys? The big consulting firms provide tabulation of results, not insightful analysis. | How effective is your training? Are you teaching the right stuff? You cannot improve workforce competence if you don’t measure it. | Are you hiring and promoting the right people? Are your assessments legally defensible? Are you sure your top people aren’t going to leave? |
- Design customer satisfaction surveys, including look and feel, instructions, rating scale, choice of demographics, and survey statements. | - Design leadership, organizational culture, employee engagement, and employee satisfaction surveys. | - Design competency models course design and needs analysis. | - Conduct job and cognitive task analyses. |
- Statistically analyze survey responses using advanced methods to gain deeper insights. | - Statistically analyze survey responses using advanced methods to gain deeper insights. | - Conduct training needs analysis. | - Develop and validate employment tests. |
- Integrate survey and other customer data to create predictive models. | - Integrate survey and other organizational data to create predictive models. | - Perform training, curriculum, and program evaluation (Kirkpatrick’s Four Levels of Analysis) | - Conduct turnover study designs and analysis. |
- Conduct qualitative or quantitative comment analysis. | - Conduct qualitative or quantitative comment analysis. | - Develop student assessments and evaluation tools. | - Design and evaluate a performance management system. |
- Conduct customer segmentation studies. | - Conduct adverse impact analyses. | ||
- Perform workforce planning analyses. |
Click to see AS&K's collection of white papers.